How Can We Help?
Orders, returns, replacements and warranty claims all go to one inbox. Email us and a real person from our Delhi team replies within 24 hours.
Add your order number and a photo if something's wrong. It speeds things up.
Quick answers
Free across India. Dispatched in 24 hours, delivered in 3–6 days. You get a tracking link by SMS and email.
Free replacement within 7 days of delivery. Start it on the returns page and we arrange the pickup.
1 year on zips, straps, stitching and hardware. Email a photo of the issue to start a claim.
Common questions
How do I pay? Is cash on delivery available?
Yes. Pay by UPI, card, 0% EMI with Snapmint or cash on delivery anywhere in India.
When will my order arrive?
Orders are dispatched within 24 hours and usually arrive in 3–6 days. Enter your pincode on any product page to see an estimated date.
Which bag fits a 16-inch laptop?
Charge, Bolt and Climb fit laptops up to 16.5 inches. Stride, Stride Pro and Rise fit up to 15 inches.
How do returns and replacements work?
If anything is wrong, raise a request within 7 days of delivery for a free replacement on our returns page or email support@indianwalker.in. We arrange the pickup.
What does the 1-year warranty cover?
Manufacturing defects in zips, straps, stitching and hardware for 12 months. Email a photo to support@indianwalker.in to start a claim.
Are the bags waterproof?
They are water resistant: the shell and zips handle monsoon rain on a normal commute. Use a rain cover for long rides in heavy rain.