Warranty

Warranty – Terms & Conditions

Indian Walker provides warranty to the first purchaser or gift recipient of the Backpack from the date of purchase of the Product for the period of 6 Months

In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, which are not a part of the warranty claim. Certain component parts such as zippers, fabric etc. will show wear & tear and eventually may need to be refurbished or replaced. This wear & tear is not covered under the warranty. This warranty applies when the Product is used

under normal conditions and for the purpose in which the product was designed.

Please note that this warranty is not unconditional.

This warranty does not cover:

i. Defects not reported timely to the Company within the said warranty period

ii. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water.

iii. Powder coating, gold plating, wood finish on zips and all other metallic surfaces.

iv. Replacement/repair of backpack folios and divider flaps.

v. Damages such as zip bursts, cracks and scratches to any of the components, tearing of inner lining or any other fabrics.

vi. Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses.

vii. Labour charges and damages attributable to work performed by anyone other than Safari.

viii. Damages caused by mishandling and abuse in transit.

The warranty is valid only if it is duly signed & stamped by Indian Walker. To avail warranty services, the original invoice for the purchase must be produced along with the defective Product.

The warranty is applicable across India. The customer is, however, responsible for all efforts & costs of getting the defective Product to Indian Walker including, but not limited to, the cost & efforts of packaging, shipping & applicable taxes.

To Claim Warranty:

Submit below details/Images to our support email suport@indianwalker.in or on Whatsapp +91-9266722400

■ Front image of the bag.

■ Date of Purchase.

■ Invoice copy.

■ Clear images of the Defective product.

■ Indian Walker Team at their discretion verifies the issue and will / will not approve the

replacement request.

■ If the request has been approved then customer has to send the same defective product to mentioned address R- 276, Street 12, Ramesh Park, Laxmi Nagar Delhi 110092

Indian Walker will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Indian Walker’s warranty and the applicability of the warranty.

For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, Safari, at its discretion, will offer a comparable or equivalent product at a special price.

Any disputes arising out of the applicability/usage of this warranty is subject to Indian laws and the courts at Delhi shall have exclusive jurisdiction.